Terms of service.
The agreement between you and Resolve Change for training, meal planning, and online programs.
Personal training is also governed by the Resolve Change Training Agreement — session scheduling, cancellation, the Informed Consent for Exercise, and the optional photo release.
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of Resolve Change ("we," "us," "our"), the resolvechange.com platform, online programs, and meal planning subscriptions.
By creating an account, purchasing a subscription, or otherwise using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.
In-person personal training is also governed by the Resolve Change Training Agreement, which covers session scheduling, cancellation, the Informed Consent for Exercise, and the optional photo release. By signing up for personal training you agree to both documents.
2. Eligibility & Account
- You must be at least 18 years old to create an account or purchase services.
- You agree to provide accurate, current, and complete information during signup, and to keep that information up to date.
- You are responsible for safeguarding your password and for any activity that occurs under your account.
- Notify us immediately if you suspect unauthorized access to your account.
- One person, one account. Accounts are non-transferable.
3. Payments & Billing
Pricing: All prices are listed in U.S. dollars and are charged through Stripe, our payment processor. Current pricing is shown at checkout and may change for new sign-ups; existing subscribers will be notified at least 30 days before any change takes effect.
Auto-Renewal: Subscriptions renew automatically at the end of each billing period (monthly unless otherwise specified) until you cancel. Your saved payment method will be charged on each renewal date.
Failed Payments: If a payment fails, we may retry the charge. If payment cannot be collected within a reasonable period, your access to subscription services may be paused until the balance is resolved.
Taxes: You are responsible for any sales or use taxes that apply to your purchase under Texas law.
4. Cancellation & Refunds
30-Day Written Notice: You may cancel any recurring service by giving 30 days written notice from the cancellation date via email to info@resolvechange.com. Service and billing continue through the 30-day notice period. There are no cancellation fees and no long-term contracts — only 30 days notice is required.
Missed Cancellation Window: If you do not provide 30 days written notice before your next billing date, you remain responsible for that billing cycle and a refund will not be issued.
Subscription Fees Are Non-Refundable: Subscription fees are non-refundable. Refund requests for clear billing errors (duplicate charges, incorrect amounts) should be sent to info@resolvechange.com.
In-Person Session Forfeitures: In-person personal training sessions follow the rules in the Training Agreement: less than 24 hours notice forfeits the session, and arriving more than 15 minutes late automatically forfeits the session.
5. Intellectual Property
All content provided through Resolve Change — including training programs, exercise videos, written instruction, meal plans, photographs, branding, and platform code — is owned by Resolve Change or its licensors and is protected by U.S. copyright and trademark law.
You receive a personal, non-exclusive, non-transferable license to access and use the content for your own training while your account is active. You may not copy, redistribute, resell, publicly post, or use Resolve Change content to train other people or build a competing service.
6. Limitation of Liability
To the fullest extent permitted by law, Resolve Change, its owner, and its representatives are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services — including, without limitation, personal injury, property damage, lost data, or lost profits.
Our total liability for any claim relating to the services will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.
7. Termination
You may close your account at any time by contacting us at info@resolvechange.com. Closing your account does not by itself cancel an active recurring subscription — see the Cancellation section above.
We may suspend or terminate your access immediately, without refund, if you violate these Terms, fail to pay, behave abusively or unsafely toward staff or other clients, or use the platform to harm others.
Sections that by their nature should survive termination — including Intellectual Property, Limitation of Liability, and Governing Law — will remain in effect after your account ends.
8. Governing Law & Disputes
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. You and Resolve Change agree that any dispute arising out of or relating to these Terms or our services will be resolved in the state or federal courts located in Collin County, Texas.
Before filing any formal claim, please contact us at info@resolvechange.com — most issues can be resolved informally and quickly.
9. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will post the updated version here and update the date below. For significant changes that affect your subscription or rights, we will also notify you by email.
Continued use of our services after a change takes effect means you accept the updated Terms.
10. Contact Us
Questions about these Terms, your subscription, or anything else? Reach out:
Last updated: May 7, 2026 · Effective date: May 7, 2026
Have a question about these terms?
We aim to be straightforward. If anything here is unclear, send us a note before signing up — we'd rather answer up front than surprise you later.
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