
Terms of service.
The agreement between you and Resolve Change for training, meal planning, and online programs.
Personal training is also governed by the Resolve Change Training Agreement: session scheduling, cancellation, the Informed Consent for Exercise, and the optional photo release.
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of Resolve Change ("we," "us," "our"), the resolvechange.com platform, online programs, and meal planning subscriptions.
By creating an account, purchasing a subscription, or otherwise using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.
In-person personal training is also governed by the Resolve Change Training Agreement, which covers session scheduling, cancellation, the Informed Consent for Exercise, and the optional photo release. By signing up for personal training you agree to both documents.
2. Eligibility & Account
- You must be at least 18 years old to create an account or purchase services.
- You agree to provide accurate, current, and complete information during signup, and to keep that information up to date.
- You are responsible for safeguarding your password and for any activity that occurs under your account.
- Notify us immediately if you suspect unauthorized access to your account.
- One person, one account. Accounts are non-transferable.
3. Payments & Billing
Pricing: All prices are listed in U.S. dollars and are charged through Stripe, our payment processor. Current pricing is shown at checkout and may change for new sign-ups; existing subscribers will be notified at least 30 days before any change takes effect.
Auto-Renewal: Subscriptions renew automatically at the end of each billing period (monthly unless otherwise specified) until you cancel. Your saved payment method will be charged on each renewal date.
Failed Payments: If a payment fails, we may retry the charge. If payment cannot be collected within a reasonable period, your access to subscription services may be paused until the balance is resolved.
Taxes: You are responsible for any sales or use taxes that apply to your purchase under Texas law.
4. Cancellation & Refunds
30-Day Written Notice: You may cancel any recurring service by giving 30 days written notice from the cancellation date via email to info@resolvechange.com. Service and billing continue through the 30-day notice period. There are no cancellation fees and no long-term contracts. Only 30 days notice is required.
Missed Cancellation Window: If you do not provide 30 days written notice before your next billing date, you remain responsible for that billing cycle and a refund will not be issued.
Subscription Fees Are Non-Refundable: Subscription fees are non-refundable. Refund requests for clear billing errors (duplicate charges, incorrect amounts) should be sent to info@resolvechange.com.
In-Person Session Forfeitures: In-person personal training sessions follow the rules in the Training Agreement: less than 24 hours notice forfeits the session, and arriving more than 15 minutes late automatically forfeits the session.
5. Assumption of Risk & Medical Disclaimer
Physical training, whether in person or through an online program, carries a real risk of injury, including serious injury. By using our services, you voluntarily assume that risk.
Consult a physician before beginning any exercise program, particularly if you have an existing medical condition, are pregnant, are recovering from an injury, or have any concern about your ability to exercise safely.
Resolve Change and its owner are not medical providers. Nothing on this platform, in a workout program, in a meal plan, or in any message, video, or in-person coaching session is medical advice, a diagnosis, or a treatment plan. Always follow the guidance of your own physician over anything provided here.
If you train in person, you also sign the Informed Consent for Exercise as part of the Training Agreement, which sets out this risk in more detail for in-studio and outdoor sessions.
6. Release and Hold Harmless
To the fullest extent permitted by law, you release Resolve Change, its owner, and its representatives from, and agree to hold them harmless against, any claim, injury, loss, or damage arising from your voluntary participation in training, exercise, or any activity connected to our services, except where caused by gross negligence or willful misconduct.
This release works alongside, and does not replace, the release and waiver language in the Training Agreement that in-person clients sign separately. Where both documents apply, read them together: the Training Agreement contains the fuller waiver specific to in-person sessions.
7. Intellectual Property
All content provided through Resolve Change (including training programs, exercise videos, written instruction, meal plans, photographs, branding, and platform code) is owned by Resolve Change or its licensors and is protected by U.S. copyright and trademark law.
You receive a personal, non-exclusive, non-transferable license to access and use the content for your own training while your account is active. You may not copy, redistribute, resell, publicly post, or use Resolve Change content to train other people or build a competing service.
8. Limitation of Liability
To the fullest extent permitted by law, Resolve Change, its owner, and its representatives are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. This includes, without limitation, personal injury, property damage, lost data, or lost profits.
Our total liability for any claim relating to the services will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.
9. Indemnification
You agree to indemnify and hold harmless Resolve Change, its owner, and its representatives from any claim, demand, loss, liability, or expense, including reasonable attorney fees, arising out of your use of the services, your violation of these Terms, or your violation of any right of another person, including another client or a member of the public present during a session.
10. Disclaimer of Warranties
Our services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the platform will be uninterrupted, secure, or error free, that any program or meal plan will produce a particular result, or that any defect will be corrected.
11. Termination
You may close your account at any time by contacting us at info@resolvechange.com. Closing your account does not by itself cancel an active recurring subscription. See the Cancellation section above.
We may suspend or terminate your access immediately, without refund, if you violate these Terms, fail to pay, behave abusively or unsafely toward staff or other clients, or use the platform to harm others.
Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, and Governing Law) will remain in effect after your account ends.
12. Dispute Resolution: Binding Arbitration & Class Action Waiver
You and Resolve Change agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services will be resolved by binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.
You and Resolve Change each waive the right to participate in a class action, class arbitration, or any representative proceeding against the other. An arbitrator may not combine more than one person's claims and may not otherwise preside over a class or representative proceeding.
This section does not limit or replace the release, indemnification, or waiver language you separately agree to in the Training Agreement.
13. Governing Law & Disputes
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Venue for any dispute not subject to the binding arbitration agreement above, including a small claims action, is the state or federal courts located in Collin County, Texas.
Before filing any formal claim or arbitration, please contact us at info@resolvechange.com. Most issues can be resolved informally and quickly.
14. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will post the updated version here and update the date below. For significant changes that affect your subscription or rights, we will also notify you by email.
Continued use of our services after a change takes effect means you accept the updated Terms.
15. Contact Us
Questions about these Terms, your subscription, or anything else? Reach out:
Last updated: August 21, 2026 · Effective date: August 21, 2026
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