Privacy Policy
Your privacy and data security are our top priorities
Last Updated: July 13, 2025
1. Information We Collect
Personal Information: When you create an account, we collect your name, email address, phone number, and basic demographic information necessary for providing our fitness services.
Health & Fitness Data: We collect information about your fitness goals, medical conditions, workout history, body measurements, and progress photos that you choose to share.
Payment Information: We securely process payment information through Stripe. We do not store your complete credit card information on our servers.
Usage Data: We collect information about how you use our platform, including login times, pages visited, and features used to improve our services.
2. How We Use Your Information
- Provide personalized training and nutrition services
- Match you with qualified trainers based on your goals and preferences
- Track your fitness progress and provide performance analytics
- Process payments and manage your subscription
- Send important account updates and appointment reminders
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
3. Information Sharing
With Your Trainer: We share relevant fitness and health information with your assigned trainer to provide effective coaching services.
Service Providers: We work with trusted third-party services including Stripe (payments), Google (OAuth and Calendar), and OpenAI (AI features). These providers are bound by strict privacy agreements.
Legal Requirements: We may disclose information when required by law or to protect the safety of our users and staff.
We never sell your personal information to third parties.
4. Data Security
- All data is encrypted in transit and at rest using industry-standard protocols
- We use secure authentication methods including OAuth 2.0
- Regular security audits and updates to protect against vulnerabilities
- Restricted access to personal information on a need-to-know basis
- Secure payment processing through PCI-compliant systems
5. Your Rights
- Access: View and download your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your fitness data in a standard format
- Opt-out: Unsubscribe from marketing communications at any time
6. Cookies & Tracking
We use essential cookies to maintain your login session and remember your preferences. We do not use third-party tracking cookies for advertising purposes.
You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance and security purposes for up to 7 years.
Fitness progress data may be retained longer to maintain historical tracking accuracy if requested.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.
9. Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification at least 30 days before the changes take effect.
10. Contact Us
If you have questions about this privacy policy or want to exercise your rights, please contact us:
Questions About Your Privacy?
We're committed to transparency and protecting your personal information. Contact us with any privacy concerns.
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